Frequently Asked Questions

Shipping policy

Our shipping policy is 7-10 business days for processing, and then your product will be shipped based on the shipping that you selected. Business days are Monday – Friday with the exception of Federal holidays. (Federal holidays include all holidays where the United States Postal Service is closed – New Years, MLK, Memorial Day, Labor Day, Christmas, etc.)

Ex. Order placed on Monday, July 29, 2019
Tuesday, July 30, 2019 is day 1 of processing; your order will leave our warehouse by Monday, August 12, 2019 (at the latest) and will then be shipped at the pace you selected. First class mail averages 1-3 day delivery.

Returns and exchanges

We do not accept returns or exchanges once the product has shipped.

The Enthroned Edges does not turn white in your hair unless it has not dried. Please make sure for best results that you use the product on clean hair that you run the product in until it is dry. 

Please email us at support@arcanicoilecare.com with your order #, name and email address that was used to place the order.

We do not accept PayPal at this time.

CrownMe Coil Care products promote healthy hair and can be used on all hair types.

We currently have our products in stores in Ohio, Texas, Indiana, and Washington, please check out our retailer page to see if we have store close to you, https://www.arcanicoilcare.com/pages/retailers

Damaged products may be returned after contacting support@arcanicoilcare.com. Please send an email with photo images of the damaged product.