Frequently Asked Questions

Shipping policy

Our shipping policy is 10-14 business days for processing, and then your product will be shipped based on the shipping that you selected. Business days are Monday – Friday with the exception of Federal holidays. (Federal holidays include all holidays where the United States Postal Service is closed – New Years, MLK, Memorial Day, Labor Day, Christmas, etc.)

Ex. Order placed on Monday, July 29, 2019
Tuesday, July 30, 2019 is day 1 of processing; your order will leave our warehouse by Monday, August 12, 2019 (at the latest) and will then be shipped at the pace you selected. First class mail averages 1-3 day delivery.

Returns and exchanges

We do not accept returns or exchanges once the product has shipped.

The Enthroned Edges does not turn white in your hair unless it has not dried. Please make sure for best results that you use the product on clean hair that you run the product in until it is dry. 

Please email us at support@arcanicoilecare.com with your order #, name and email address that was used to place the order.

We do not accept PayPal at this time.

CrownMe Coil Care products promote healthy hair and can be used on all hair types.

We currently have our products in stores in Ohio, Texas, Indiana, and Washington, please check out our retailer page to see if we have store close to you, https://www.arcanicoilcare.com/pages/retailers

To determine if your item is eligible for an exchange contact infot@arcanicoilcare.com. Please send an email with photo images of the damaged product. Please note: We are not responsible for lost, stolen or damaged goods.

Once your order is placed you can not cancel the order.

There are no refunds.

Contacting Customer Service

Send 1 email. We will respond within 24-48 hours of your email. Sending multiple emails will delay a response.

Address change?

In the subject, put Address change and your order number. THIS MUST HAPPEN IMMEDIATELY. We ship everyday. We HIGHLY suggest you triple check your address. This is not guaranteed that the mistake on your address that you provided will be updated in time. If the order ships to the incorrect address, We are not responsible for replacement. We ship to the address provided. Correcting the address is a courtesy on Our end IF it’s caught in time.

Order status?

Put order status and your order number in the subject of your email.

Missing item?

Put missing item and your order number in the subject of your email.

Do not send an email and a message on Facebook and a message on IG. Please select on medium. Multiple messages on multiple platforms will increase confusion and unnecessary over communication.

SEND a message/email with your question. Leaving a question on a video or post will not be answered in a timely fashion, we don’t always see them right away.

Arcani Coil Care Customer Support Team